Terms & Conditions

Last updated: 1 August 2026

These Terms and Conditions govern the provision of services by Spotlightwebs, operated by Liliia Otchyk, a sole trader established in Ireland.

By requesting, ordering, approving or paying for any services provided by Spotlightwebs, the Client confirms that they have read, understood and agreed to these Terms and Conditions.

1. Business Information

Trading name: Spotlightwebs
Business owner: Liliia Otchyk
Business structure: Sole Trader
Country of establishment: Ireland
Website: https://spotlightwebs.com

2. Services

Spotlightwebs provides professional digital services, including but not limited to:

• search engine optimisation;
• technical SEO audits;
• keyword research and content optimisation;
• local SEO;
• link-building support;
• website structure and usability improvements;
• WordPress website design and development;
• website redesign and migration;
• website maintenance and technical support;
• Core Web Vitals and website performance optimisation;
• conversion rate optimisation;
• content strategy;
• social media and digital marketing consultancy;
• analytics, tracking and reporting;
• AI search and online visibility optimisation.

The exact scope of services, price, deliverables and estimated timeframe will be specified in a written quotation, proposal, invoice, email, contract or other written agreement provided to the Client.

3. Quotations and Acceptance

Unless otherwise stated, quotations are valid for 30 calendar days from the date of issue.

A project or ongoing service is considered accepted when the Client:

• confirms the quotation or proposal in writing;
• signs a service agreement;
• pays a deposit or invoice;
• provides access, materials or instructions required to begin the work; or
• otherwise clearly instructs Spotlightwebs to proceed.

Any work outside the agreed scope may require a separate quotation and additional payment.

4. Client Responsibilities

The Client agrees to provide accurate, complete and timely information necessary for the delivery of the services.

Where applicable, the Client must provide:

• website, hosting and domain access;
• WordPress or CMS login details;
• Google Analytics and Google Search Console access;
• brand materials, text, photographs and business information;
• approvals and feedback;
• information about products, services, prices and legal requirements;
• access to relevant third-party platforms.

The Client confirms that they have the right to use and provide all materials supplied to Spotlightwebs.

Spotlightwebs is not responsible for delays caused by missing information, delayed approvals, unavailable access, incorrect instructions or failure by the Client or a third party to cooperate.

5. Prices and Payment

Prices are stated in euros unless another currency is confirmed in writing.

The total price, payment schedule and any applicable taxes will be stated in the quotation, proposal, invoice or service agreement.

Depending on the project, Spotlightwebs may require:

• full payment in advance;
• a deposit before work begins;
• milestone payments;
• monthly recurring payments; or
• payment following completion of an agreed stage.

Unless otherwise stated on the invoice, payments must be made within 14 calendar days of the invoice date.

Third-party expenses, including hosting, domains, premium plugins, stock images, advertising costs, software subscriptions and external services, are not included unless expressly stated.

The Client is responsible for any bank charges, currency conversion fees or payment processing fees charged by their financial institution.

6. Deposits

A deposit reserves time in the work schedule and allows Spotlightwebs to begin planning and delivering the project.

Deposits are credited towards the total project price.

If the Client cancels after work has started, Spotlightwebs may retain an amount proportionate to:

• work already completed;
• time already reserved or spent;
• licences or materials purchased for the project;
• non-refundable third-party costs; and
• other reasonable costs incurred in reliance on the Client’s instructions.

Any remaining balance will be refunded where applicable.

7. Late or Missed Payments

If an invoice is overdue, Spotlightwebs may:

• pause ongoing work;
• delay the delivery or launch of the project;
• suspend website maintenance or support;
• withhold unpublished deliverables;
• remove access to services supplied on a subscription basis; or
• terminate the relevant service after giving reasonable notice.

The Client remains responsible for payment for all work completed and costs incurred before suspension or termination.

Where permitted by law, statutory interest and reasonable recovery costs may be applied to overdue business-to-business payments.

8. Project Timelines

Any delivery date or project timeframe is an estimate unless expressly confirmed as a fixed deadline in writing.

Timelines may change because of:

• changes to the project scope;
• delayed feedback or approvals;
• missing materials or access;
• technical problems outside Spotlightwebs’ control;
• changes introduced by search engines, hosting providers or third-party platforms;
• illness, emergencies or force majeure events.

Spotlightwebs will make reasonable efforts to notify the Client of material delays.

9. Changes to the Scope of Work

The Client may request changes to the agreed work.

Spotlightwebs will inform the Client where a requested change:

• falls outside the original scope;
• requires additional work;
• changes the agreed deadline; or
• creates additional third-party costs.

Additional work will only be carried out following written approval of the revised price or scope.

Minor changes may be included at Spotlightwebs’ discretion.

10. SEO Services and Results

Search engine optimisation is a long-term process influenced by factors outside the control of Spotlightwebs.

Spotlightwebs does not guarantee:

• a specific Google ranking;
• a first-page position;
• a particular volume of website traffic;
• a specific number of enquiries or sales;
• permanent rankings;
• inclusion in AI-generated search results; or
• uninterrupted visibility in search engines.

Search engines and digital platforms may change their algorithms, policies, interfaces and indexing systems without notice.

Spotlightwebs will provide services using professional judgement and reasonable care but is not responsible for ranking changes caused by search engine updates, competitor activity, website changes made by third parties, technical failures or breaches of platform policies.

Any projections, forecasts or estimates are provided for planning purposes and are not guaranteed results.

11. Link-Building Services

Where link-building is included, Spotlightwebs will use reasonable efforts to identify relevant placement opportunities.

Spotlightwebs cannot guarantee that:

• a third-party website will accept or retain a link;
• a link will remain active permanently;
• a third-party website will maintain its authority or traffic;
• a search engine will assign a particular value to a link; or
• the link will produce a specific ranking improvement.

Spotlightwebs is not responsible for subsequent changes made by third-party website owners.

12. Website Design and Development

The Client is responsible for reviewing and approving the website before publication.

Unless otherwise agreed, the Client will be given a reasonable opportunity to report errors or request changes within the agreed project scope.

Once the Client approves the website or instructs Spotlightwebs to publish it, the relevant development stage will be considered accepted.

Spotlightwebs is not responsible for problems caused after delivery by:

• changes made by the Client or another provider;
• outdated or unsupported plugins and themes;
• hosting restrictions;
• malware or unauthorised access;
• third-party software updates;
• failure to maintain backups;
• expired licences or subscriptions; or
• use of the website contrary to the instructions provided.

Ongoing maintenance, security monitoring, backups and software updates are not included unless expressly stated in the agreed service.

13. Content and Legal Compliance

The Client is responsible for the accuracy and legality of the information published on their website or digital platforms.

Unless expressly included in the service, the Client is responsible for obtaining professional advice regarding:

• privacy policies;
• cookie consent;
• accessibility;
• consumer information;
• regulated products or services;
• medical or financial claims;
• copyright;
• trademarks;
• licences;
• industry-specific disclosures; and
• other legal obligations applying to the Client’s business.

Spotlightwebs may provide general technical or content assistance but does not provide legal, accounting, financial or regulatory advice.

14. Third-Party Services

Spotlightwebs may use or recommend third-party services such as:

• WordPress;
• website hosting providers;
• domain registrars;
• Google services;
• analytics and tracking platforms;
• payment providers;
• email marketing platforms;
• plugins, themes and software tools;
• social media platforms;
• SEO and reporting software.

These services are governed by their own terms, availability and privacy policies.

Spotlightwebs is not responsible for outages, security incidents, price changes, account restrictions, data loss, policy changes or service discontinuation caused by a third-party provider.

The Client is responsible for maintaining and paying for third-party accounts unless otherwise agreed.

15. Intellectual Property

The Client retains ownership of materials they provide to Spotlightwebs.

Until all relevant invoices are paid in full, Spotlightwebs retains ownership of its original work and may withhold the transfer of final files, credentials or usage rights.

Following full payment, the Client receives the agreed rights to the final deliverables created specifically for the project, excluding:

• third-party software;
• licensed fonts, images, themes and plugins;
• pre-existing templates and frameworks;
• internal tools, processes and methodologies;
• reusable code and components;
• concepts or drafts not selected by the Client.

Third-party materials remain subject to their respective licence terms.

16. Portfolio Use

Unless the Client requests confidentiality in writing, Spotlightwebs may:

• display the completed project in its portfolio;
• identify the Client as a customer;
• describe the general nature of the work;
• use publicly available screenshots;
• refer to non-confidential results and project information in case studies.

Confidential or commercially sensitive information will not be published without permission.

17. Confidentiality

Each party agrees to protect confidential information received from the other party and to use it only for the purpose of delivering or receiving the agreed services.

Confidentiality obligations do not apply to information that:

• is already publicly available;
• was lawfully known before disclosure;
• is received lawfully from another source;
• must be disclosed by law; or
• is independently developed without using confidential information.

18. Data Protection

Spotlightwebs processes personal data in accordance with applicable Irish and European data protection laws.

Personal data may be processed for purposes including:

• responding to enquiries;
• preparing quotations;
• providing services;
• managing client relationships;
• issuing invoices;
• maintaining business and tax records;
• protecting legal rights; and
• complying with legal obligations.

Further information about personal data processing should be provided in the Spotlightwebs Privacy Policy.

Where Spotlightwebs processes personal data on behalf of a Client, a separate data processing agreement may be required.

19. Cancellation by Business Clients

A business Client may cancel a project or recurring service by giving written notice.

Unless a separate agreement states otherwise:

• cancellation does not remove the obligation to pay outstanding invoices;
• completed work must be paid for;
• approved third-party expenses must be reimbursed;
• work performed up to the cancellation date will be invoiced;
• prepaid amounts may be applied against completed work and committed costs; and
• any refundable balance will be returned after the final account is calculated.

Monthly services must be cancelled before the beginning of the next billing period unless a different notice period has been agreed in writing.

20. Consumer Cancellation Rights

This section applies only where the Client is legally acting as a consumer rather than for business or professional purposes.

Where a service contract is concluded online, by email or by telephone, the consumer may have the legal right to cancel the contract within 14 days without giving a reason.

To exercise this right, the consumer must notify Spotlightwebs clearly in writing.

Where the consumer asks Spotlightwebs to begin work during the 14-day cancellation period, the consumer agrees that:

• work may begin before the cancellation period ends;
• if the consumer cancels after work has started, they must pay a proportionate amount for work already performed; and
• the right to cancel may be lost once the service has been fully performed, where the consumer gave prior consent and acknowledged the loss of that right.

Nothing in these Terms limits the Client’s mandatory rights under Irish or European consumer law.

21. Refunds and Service Issues

If the Client believes that a service has not been delivered as agreed, they should contact Spotlightwebs as soon as reasonably possible and provide details of the issue.

Spotlightwebs will have a reasonable opportunity to investigate and, where appropriate:

• correct the issue;
• repeat or complete the affected work;
• provide an appropriate price reduction; or
• issue a full or partial refund where required by law.

Refunds are not normally available solely because:

• the Client changes their business strategy;
• the Client no longer wishes to continue the project;
• search rankings or traffic do not reach the Client’s expectations;
• a third-party platform changes its policies or algorithms;
• the Client fails to provide required access or materials; or
• the Client rejects work that complies with the agreed brief.

This section does not affect any mandatory statutory rights.

22. Limitation of Liability

Spotlightwebs will provide its services with reasonable care and skill.

To the extent permitted by law, Spotlightwebs will not be liable for indirect or consequential losses, including:

• loss of profits;
• loss of revenue;
• loss of anticipated savings;
• loss of data;
• loss of search rankings;
• loss of business opportunities; or
• reputational damage.

Spotlightwebs is not responsible for losses caused by inaccurate information supplied by the Client, third-party services, search engines, cyberattacks, hosting failures or unauthorised changes made by other persons.

Nothing in these Terms excludes or limits liability where it cannot legally be excluded or limited, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory consumer rights.

For business Clients, Spotlightwebs’ total liability relating to a specific service will not normally exceed the amount paid by the Client for that service during the six months preceding the event giving rise to the claim, except where such a limitation is prohibited by law.

23. Indemnity

A business Client agrees to reimburse Spotlightwebs for reasonable losses, claims or expenses arising from:

• materials supplied by the Client that infringe third-party rights;
• unlawful or misleading information provided by the Client;
• the Client’s breach of these Terms;
• the Client’s misuse of the completed work; or
• instructions that violate applicable laws or platform policies.

This section does not apply to the extent that the loss was caused by Spotlightwebs’ own negligence or breach of contract.

24. Suspension or Termination by Spotlightwebs

Spotlightwebs may suspend or terminate services where:

• invoices remain overdue;
• the Client repeatedly fails to provide required information;
• the Client requests unlawful, misleading or unethical work;
• the Client abuses or threatens Spotlightwebs or its contractors;
• continued work may damage Spotlightwebs’ systems, reputation or legal position; or
• the Client materially breaches the agreed terms.

Where reasonably possible, Spotlightwebs will provide written notice and an opportunity to resolve the issue.

The Client must pay for all work completed and authorised costs incurred before termination.

25. Force Majeure

Neither party will be responsible for delay or failure caused by events outside their reasonable control, including:

• natural disasters;
• war or civil unrest;
• government restrictions;
• internet or power outages;
• cyberattacks;
• failures of hosting or cloud providers;
• serious illness;
• strikes;
• epidemics or pandemics; or
• major failures of third-party platforms.

The affected party must notify the other party where reasonably possible and take reasonable steps to reduce the effect of the event.

26. Communications

The Client agrees that project communications, approvals, invoices and notices may be sent electronically, including by email, messaging applications, project management systems or other agreed communication channels.

The Client is responsible for keeping their contact details up to date.

Written approvals and instructions sent through an agreed communication channel may be relied upon by Spotlightwebs.

27. Complaints

Complaints should be sent to:

Email: [INSERT BUSINESS EMAIL]

The complaint should include:

• the Client’s name and contact details;
• the relevant invoice or project;
• a clear description of the issue; and
• the preferred resolution.

Spotlightwebs will review the complaint and respond within a reasonable timeframe.

28. Changes to These Terms

Spotlightwebs may update these Terms from time to time to reflect changes in services, business practices or legal requirements. The version applying to a project will normally be the version accepted when the relevant service was ordered, unless the parties agree otherwise or a change is legally required.

The latest version will be published on the Spotlightwebs website with the updated date.

29. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in effect.

The invalid provision will be interpreted or replaced to the minimum extent necessary to make it lawful and enforceable.

30. Governing Law

These Terms and any dispute arising from them are governed by the laws of Ireland.

For business-to-business contracts, the courts of Ireland will have jurisdiction unless the parties agree otherwise in writing.

For consumers, this section does not remove any mandatory rights relating to applicable law, jurisdiction or access to legal remedies.

31. Contact Details

Questions about these Terms and Conditions may be sent to:

Spotlightwebs
Operated by Liliia Otchyk
Website: https://spotlightwebs.com